WARRANTY REGISTRATION FORM

On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how satisfied were you with the center’s explanation of the process?	1 2 3 4 5 6 7 8 9 10
Was there anything you felt they should have explained better?	Yes  No
Thinking about the center’s workmanship, on a scale of 1 to 10, how would you rate your satisfaction with the quality of the work done to your vehicle?	1 2 3 4 5 6 7 8 9 10
On a scale of 1 to 10, where 1 is completely dissatisfied and 10 is completely satisfied, how would you rate your satisfaction with the care and concern expressed by the center?	1 2 3 4 5 6 7 8 9 10
Is there anything about the shop’s service that could have been improved?	Yes  No
Is there anything about the shop’s quality that could have been improved?	Yes  No
Other quality/service issues?	Yes  No
On a scale of 1 to 10 how satisfied were you that the shop completed your repairs in a timely manner?	1 2 3 4 5 6 7 8 9 10
Was your vehicle ready when promised?	Yes  No
How many days later was it than promised?	1 2 3 4 5 6 7 8 9 10
On a scale of 1 to 10, how satisfied were you that the center kept you adequately informed during the repair process?	1 2 3 4 5 6 7 8 9 10
Was there anything the shop could have done t keep you better informed?	Yes  No
On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely, how likely is it that you would recommend the center to a friend or family member?	1 2 3 4 5 6 7 8 9 10
Is there anything the center could have done to make you feel more strongly about recommending it?	Yes  No
On a scale of 1 to 10, how likely is it that you would recommend the insurance company to a friend or family member?	1 2 3 4 5 6 7 8 9 10
For verification purposes only, please fill in your
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